---
title: Workflow Concepts Blog
---

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- [About](https://www.workflowconcepts.com/about-us) 
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    - [Case Studies](https://www.workflowconcepts.com/case-studies)
- [Solutions](https://www.workflowconcepts.com/solutions) 
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    - [Managed Service Program](https://www.workflowconcepts.com/managed-service-program)
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- [Our Process](https://www.workflowconcepts.com/our-process)
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# Workflow Concepts Blog

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## [Understanding Reporting via CUIC (Cisco Unified Intelligence Center)](https://blog.workflowconcepts.com/blog/understanding-reporting-via-cuic-cisco-unified-intelligence-center)

## [UCCX 12.0—New look, new feel, new functionality!](https://blog.workflowconcepts.com/blog/uccx-12.0-new-look-new-feel-new-functionality)

## [Callback (Virtual Hold) and Abandon calls impact](https://blog.workflowconcepts.com/blog/callback-virtual-hold-and-abandon-calls-impact)

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